1. The probe isn't paired with the host.

2. Make sure the probe is in the host, then press and hold the setup button for 6 seconds to reconnect.

1. Cooking devices with overly good sealing may cause Bluetooth signals to weaken.

2. Plase place the base station next to the equipment and control it using the mobile app.

3. When using foil for roasting, insert the probe after wrapping the meat in foil, keeping the ceramic tip (signal transmitter) outside the foil.

1. The grease on the probe's surface affects charging. Please wipe it clean and try charging again. 2. Insert the probe into the host until it can no longer be inserted.

Yes, One meat thermometer only supports to connect to one cellphone.

1. Please clear the Bluetooth history of the cell phone and host.

2. Restart the BQ50, and try connecting again.

Above insert line:-4~572°F

Below insert line:-4~212°F

Please make sure the insertion line on the probe is completely covered by the meat; otherwise, the probe may be damaged due to excessive temperature.

1. Make sure your product is fully charged

2. Put the probes back to the host. Press the P1/P2 button and ℉/° button for 5 second to restart the host amplifier, and it will connect the probe automatically